To place an order, all you need to do is configure the product from its technical data sheet and click on “Enquire now”. Your email program will open automatically with the summary of your chosen options. All you need to do is send the email to receive a quick personalized quote.

No, you do not need to create an account. You can contact us by email whenever you want to.

When you configure a product and click on “Enquire now” in its data sheet, your email program will open automatically with a summary of the options chosen. If you want to request other products as well, just add their names to the same email. This will help us prepare your quote more quickly.

Yes, you will receive confirmation by email shortly after submitting your request.

Once the order has been confirmed it will no longer be possible to make amendments or request cancellation.

For products that do not require configuration, we usually respond within 72 working hours, while for customized products, we will respond within ten working days.

We accept payment by bank transfer.

Payment is made only once the quote has been accepted by the customer. This will be followed by the order confirmation with the bank transfer request.

Yes, we issue an invoice for every order.

We ship throughout Italy and overseas.
Based on the type of product purchased, our logistics team chooses the most suitable shipping option to ensure that your order reaches you in perfect condition. Please see the specific information about our shipping methods below.

• Standard parcel
  Parcel shipping refers to lighter items and smaller boxes. These items are shipped using a parcel delivery service such as FedEx or DHL. Once the parcel has been collected by the courier, you will receive a tracking link to track the status of your shipment.
• Dedicated shipping
  Dedicated shipping is a shipping method typically used for international shipments of significantly fragile and/or large items. A customized wooded crate is built around the item to protect it and allow it to be transported safely. Once the packaging process has been completed, the crate is delivered to a transit company and shipped by air. Unlike the standard service, the availability of a tracking link depends on the courier used.

Delivery times vary based on the product. Warehouse products are usually shipped within seven working days; other products will be shipped between four and 16 weeks.

Shipping costs are calculated based on weight, dimensions, and destination. They will be indicated in the quote.

Yes, we will provide a tracking link or code as soon as the order has been shipped.

Yes, you can arrange direct collection without shipping costs.

Our products are made to order and as a reason orders cannot be canceled and our products cannot be returned or exchanged, except in the event of damage or a fault.
If you return a product because of an error on our part or because it is damaged or faulty, we will reimburse the shipping costs paid to deliver the item and cover the return costs.
Faulty products will be replaced within the normal production period required to reorder and make the same product.
You must inform Droulers Collezione in the event of an error or if you receive a damaged or faulty product. The product must be returned in the same condition in which it was received. You have a legal obligation to take reasonable care of the product while it is in your possession. If you fail to comply with this obligation, we may be entitled to claim compensation.

The Customer (or User) shall notify any alleged defect within the applicable statutory terms, by sending a written communication:

• via e-mail to contact@studiodroulers.com, or
• by telephone at +39 02 89096202, followed by written e-mail confirmation.

The notification shall include:

• a description of the alleged defect;
• clear photographs and/or documentation showing the defect;
• the order confirmation and proof of purchase;
  the delivery date.

Notifications not confirmed in writing will not be processed.

All furnishings and products will be made to order; smaller objects may be available.

Yes, we offer combinations of sizes, finishes, and materials, depending on the type of product.

All our products are made by artists and artisans, completely by hand. Some processes are particularly complex and are subject to variables such as climactic conditions, which means that each product is a unique piece and may vary in its construction and color.

Our team is available to guide you in choosing the ideal material depending on the intended setting and use.

We recommend reading the technical data sheets available on our websites with information about the type of use and materials used.

Every product is provided with specific care instructions. As a general rule, we recommend careful, neutral cleaning with non-aggressive products.

Yes, the majority of our products are completely designed and made in Italy, with respect for the Italian tradition of craftsmanship and design.

Yes, absolutely. We work with Italian artisans and small businesses that guarantee quality, attention to detail, and tailor-made production.

To us, it means passion, skill, and attention to detail; every product tells the story of the Italian culture of expertise.

Yes, minor variations are a distinctive sign of craftsmanship and make each piece unique.

Every product is checked carefully before shipping to ensure the quality standards that differentiate items made in Italy.